Patient Services Representative Associate - Saint Paul, MN
Company: Optum
Location: Burnsville
Posted on: May 26, 2025
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Job Description:
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Optum, in strategic partnership with Allina
Health. -As an Optum employee, you will provide support to the
Allina Health account. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion,
talented peers, comprehensive benefits and career development
opportunities. Come make an impact on the communities we serve as
you help us advance health equity on a global scale. Join us to
start -Caring. Connecting. Growing together. -
As a -Patient Services Representative, your work will directly
contribute to improving health outcomes for those who need it most.
You will be the first point of contact for patients, offering them
not only the critical logistical support needed to navigate their
care but also a compassionate, welcoming presence during what can
often be stressful times. In this role, you can make a lasting
impact on individuals and families in your community, helping them
access and navigate the health services they deserve.
Location: -333 Smith Avenue, Saint Paul, MN 55102
Primary Responsibilities:
Greets and welcomes patients in person, providing a friendly and
supportive first impression while directing them to their
appointments and procedures
Collects and verifies demographic, insurance, and benefits
information, interpreting results and obtaining necessary
signatures
Checks in and interviews patients to complete the required
paperwork, including financial assistance applications and requests
for information forms
Obtains and explains cost information to patients, collects co-pays
and deductibles, and counsels' patients on available financial
assistance programs
Addresses and resolves claim issues or registration errors while
documenting any issues and resolutions in the electronic medical
record
Uses resources, tools, and procedures to complete registration for
accounts and assigned work queues
Provides customer service for inbound and outbound telephone calls,
ensuring clear communication and prompt resolution of patient
inquiries
Assists in scheduling add-on appointments as needed
May mentor other staff, provide technical or functional direction,
and gather medical record information as needed
Other duties as assigned, supporting the dynamic needs of the
healthcare environment with flexibility and a commitment to patient
care
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear directions
on what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office
products
Ability to work standard daytime hours, Monday-Friday for the first
3 weeks after hire in alignment with the training schedule
Ability to work 40 hours per week in a rotating schedule, starting
at 6:30am, 7:00am, and 9:00am
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications: - -
Revenue Cycle experience
General office experience
Epic experience -
Physical Demands:
Consistent walking, standing, bending, turning, etc.
Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs.
frequently
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group -is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Blaine , Patient Services Representative Associate - Saint Paul, MN, Sales , Burnsville, Minnesota
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