Parking Operations Supervisor
Company: University of Minnesota
Location: Minneapolis
Posted on: April 24, 2024
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Job Description:
Apply for JobJob ID345916
LocationTwin Cities
Job FamilyCampus Operations
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code8422PT
Employee ClassCivil Service
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About the Job
BackgroundParking and Transportation Services is a self-supporting
unit of the University of Minnesota within . The department is
responsible for the administration, operation and maintenance of
reliable and efficient transportation services on the Twin Cities
campus including transit, parking, fleet, streets, walkways and
way-finding. PTS supports alternatives to the single-occupant
vehicle and promotes programs to encourage the University community
to walk, bike, carpool, or take the bus. The department handles
compliance documentation for all University vehicles or licensed
equipment and administers the fuel credit card, vehicle insurance
and safety, and employee driver training programs.PTS
MissionFacilitating safe and effective integrated transportation
systems that provide services for pedestrians, bicycles, transit
and vehicles. Responsibilities
30% Respond to Automated Pay Machine and other Equipment Issues
(Complete Facility Checks and Respond to Equipment Issues)
* Perform daily tours of staffed parking facilities.
* Check operation of all equipment onsite including automated pay
machines.
* Respond to any reports of malfunctions and troubleshoot potential
causes of malfunctions.
* Report malfunctions and issues that cannot be solved.
* Ensure that adequate supplies and tickets are available for their
area's facilities.
* Greet and talk with each attendant on site while conducting tours
to assess performance, check paperwork, answer questions, and
promote communication.
* Perform on-the-spot training or coaching as necessary.
* Monitors video system for issues and maintenance concerns in
University parking facilities.
20% Supervise parking attendants
* Schedule the hours of work for parking attendants in their
area.
* Alter assignments to maintain appropriate coverage on a
day-to-day basis to attend to service needs.
* Interview and hire parking attendants.
* Orient, train, coach, discipline, and evaluate staff in the
operation of parking facilities.
* Administer labor contracts, and University and departmental
policies.
* Maintain personnel record cards for student parking
attendants.
* Recommend changes to the master staffing plan.
* Schedule and lead bi-monthly attendant meetings.
* Follow department protocol for dealing with emergencies including
notification of attendants and closeout procedures.
15% Determine parking usage in facilities based on supply and
demand
* Enforce policies and procedures.
* Utilize departmental PARCS (Parking Access Revenue Control
System) to monitor space, adjust counts and provide usable space to
all users of parking facilities.
* Inform the Assistant Director of Public Parking of problems,
complaints, and unusual occurrences in the area.
* Operate and effectively use the department's technology including
scheduler, electronic payroll and parking access control systems,
supervisory reports in AS400, ticket tracking system, safe cash
reconciliation system, over-short reports, Windows operating
system, MS Office (Word and Excel), and other systems.
15% Provide customer service to patrons utilizing parking
facilities
* Deal effectively with difficult customers to resolve
problems.
* Work to find the best parking solution for customers or direct
them to appropriate personnel or resources.
* Look for ways to improve efficiency and service levels.
* Attend training sessions or seminars to improve performance.
* Report any recommendations for changes in policies and/or
operating procedures to the Assistant Director of Public
Parking.
* Serve as back up to customer service and call center functions as
needed.
* Attend meetings and follow up with customer departments regarding
parking needs.
10% Assist with financial investigations
* Coordinate the collection of monies and report sheets from
parking facilities.
* Work in connection with the departmental accounting staff to
investigate cash control. procedural problems, errors, and
potential theft.
* Conduct spot audits or other types of audits when requested.
* Work with attendants to ensure proper cash handling procedures
are followed.
10% Assist with other parking functions as needed This job may be
designated as essentialThe employer retains the right to change or
assign other duties to this positionEssential Qualification:
Regular attendance is an essential qualification for this position
Annual Salary Hiring Range: $42,057.00 - $45,760.00We Offer:
Qualifications
Minimum Qualifications
* BA/BS with at least 2 years of experience or a combination of
related education and work experience to equal six years; position
involves comparing, verifying and reconciling data to help
department achieve overall objectives.
* Two years of experience in the operation of parking facilities
with at least one-year involving supervision.
* A valid driver's license is required.
Preferred Qualifications
* Ability to identify departmental priorities and make decisions to
ensure work efforts and resources are employed appropriately.
* Ability to establish effective working relationships with a
diverse customer base and work force.
* Experience leading effectively and working collaboratively with
staff in a unionized setting.
* Personal characteristics that distinguish the incumbent as being
an effective leader: team builder, customer-driven, decisive,
results-oriented, and committed to improvement.
* Highly developed conflict management, negotiation and problem
resolution skills.
* Proven written, verbal, interpersonal and persuasion skills.
* Ability to balance multiple work demands and to thrive in a
changing environment.
* Knowledge of large-scale parking operations principles and
practices; knowledge of parking systems including parking access
control software and hardware, AS400 systems, and related systems
is desirable.
* Well-developed computer proficiency in effectively using MS
Office Suite software for work initiatives.
* Skill in using computerized scheduling software to track
personnel.
How To Apply
Applications must be submitted online. To be considered for this
position, please click the Apply button and follow the
instructions. You will be given the opportunity to complete an
online application for the position and attach a cover letter and
resume.Additional documents may be attached after application by
accessing your "My Job Applications" page and uploading documents
in the "My Cover Letters and Attachments" section.To request an
accommodation during the application process, please e-mail
employ@umn.edu or call (612) 624-UOHR (8647).
Diversity
The University recognizes and values the importance of diversity
and inclusion in enriching the employment experience of its
employees and in supporting the academic mission. The University is
committed to attracting and retaining employees with varying
identities and backgrounds.The University of Minnesota provides
equal access to and opportunity in its programs, facilities, and
employment without regard to race, color, creed, religion, national
origin, gender, age, marital status, disability, public assistance
status, veteran status, sexual orientation, gender identity, or
gender expression. To learn more about diversity at the U:
http://diversity.umn.edu.
Employment Requirements
Any offer of employment is contingent upon the successful
completion of a background check. Our presumption is that
prospective employees are eligible to work here. Criminal
convictions do not automatically disqualify finalists from
employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of
Minnesota, Twin Cities (UMTC), is among the largest public research
universities in the country, offering undergraduate, graduate, and
professional students a multitude of opportunities for study and
research. Located at the heart of one of the nation's most vibrant,
diverse metropolitan communities, students on the campuses in
Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations,
government agencies, and arts, nonprofit, and public service
organizations.
Keywords: University of Minnesota, Blaine , Parking Operations Supervisor, Other , Minneapolis, Minnesota
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