Bilingual Customer Service Representative (French)
Location: Minneapolis
Posted on: October 1, 2024
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Job Description:
Distribution Company that offers a one stop shop for their
customers- Retailers. Retail companies order all their products
from hangers to security tags to bags. This individual needs to be
fluent in both English and French as they have a small sector of
French speaking customers but will mostly be handling English
speaking calls.
Hours: 7:00-4:00pm (M-F)
Location: Brooklyn Park
TTH
Pay: 14.50-$15.50
POSITION SUMMARY:
Customer Service Representatives assist customers with non-sales
related issues. To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
Customer Service Support
-Act as a primary customer service representative for assigned
accounts, while providing customer service to all accounts.
-Maintain an accurate record of each call, e-mail or other
correspondence using the Customer Service Relationship Management
(CSRM) software.
-Maintain accurate location information (contact information,
address, etc?) previously logged into the RAVEN system and make
necessary revisions.
-Maintain an acceptable resolution time in accordance with the DDS
standard (1 hour) or customer specific agreements.
-Respond to emails and letters from customers promptly (within 3
hours), paying close attention to detail as well as adhering to
program specific policies.
-Order entry of standard orders and directship orders.
-Utilize reports and prepare quarterly summary of customer service
calls.
Technical Knowledge
-Knowledgeable with Microsoft Office.
Administrative Skills
-Take responsibility and initiative to develop core skills and
competencies by being involved in every facet of personal
development.
-Be open and responsive to consistent coaching, take an active role
in performance planning and goal setting.
-Ability to think quickly on your feet.
-Ability to manage time wisely.
Decision-Making Skills
-Identify, analyze, and solve caller needs utilizing a wide array
of systems and reporting.
-Ability to apply common sense understanding to carry out
instructions in written, oral or diagram form.
-Make sound decisions under pressure.
-Be flexible in an environment by championing and embracing
change.
-Be innovative in solving the customer needs.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Blaine , Bilingual Customer Service Representative (French), IT / Software / Systems , Minneapolis, Minnesota
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