Technical Help Desk
Company: Eteam Inc
Location: Minneapolis
Posted on: April 24, 2024
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Job Description:
*NIT1*About the companyeTeam was formed in 1999 with the goal of
becoming the company of choice for clients, talent and staffing
professionals. Today, were one of the fastest-growing global
companies and ranked as one of the best companies to work for by
Staffing Industry Analysts. We aspire everyday to do quality work
for our clients and help our talent work at some of the most
amazing companies.*Job Title: Technical Help Desk**Location:
Minneapolis, MN 55402(100% Onsite)**Duration: 12 Months(Contract),
with extension**Industry: Banking*Pay: $28.00/hr*Job Description:
*This Contractor position will mainly be remote with a scheduled 2
days in the office per month. The required workdays are Mondays,
Tuesdays, Wednesday, Saturdays and Sundays with a dedicated start
and end times of 8am to 4:30pm - Parking is nearby paid by
contractor. Public Transportation available.Looking for experienced
phone reps that have the ability to learn complex processes
quickly.This Technical Helpdesk Representative role supports
clients with their commercial credit card programs by providing
technical assistance through phone, email, and chat to ensure a
positive client experience with our online commercial card
management platform Access Online. Technical Helpdesk
Representatives regularly address client issues by listening to
clients, troubleshooting potential root causes of issues and
determining the appropriate course of action with the ultimate goal
of final issue resolution and maximum client satisfaction. This is
a key client support role that works closely with our account
management teams and is a team orientated position.This team
operates a 24 hour, 7 day a week support center model so shifts
vary and include days, nights and weekends and scheduling is
completed a month in advance. There are opportunities for overtime
based on business need.This role is responsible for supporting
Federal Government accounts and requires passing a post-employment
screening administered by the General Services Administration (GSA)
which includes extensive criminal and background checks. The
background review will incorporate review of the following:
citizenship, substance abuse, criminal history, debt/bankruptcy,
conflicts of interest.*Basic Qualifications*- High school diploma
or equivalent- Two to three years of experience as a
Telecommunications CSRPreferred Skills/Experience- General
knowledge and understanding of the technical aspects of
telecommunications equipment, systems and vendor capabilities-
Ability to manage multiple tasks/projects and deadlines
simultaneously- Good verbal and written communications skills- One
to two years of experience in roles focused on hardware or software
technical support, telecommunications or related industries-
Proficient computer skills using a variety of software packages
including Microsoft Office applications- One or two years of
focused customer phone and email support highly desiredJob Type:
ContractPay: Up to $28.00 per hourSchedule:* 8 hour shiftWork
Location: In personby Jobble
Keywords: Eteam Inc, Blaine , Technical Help Desk, IT / Software / Systems , Minneapolis, Minnesota
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