Quality and Patient Relations Coordinator (casual)
Company: Summit Orthopedics
Location: Woodbury
Posted on: April 1, 2026
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Job Description:
At Summit Orthopedics, we recognize the significance each member
of the Summit Family has as they impact one another and our
patients on a daily basis. Be part of a patient-first environment
that lives into our values of: Compassion, Integrity, Excellence,
Collaboration, Stewardship and Innovation and a place where staff
members feel respected and find a strong sense of purpose in their
roles, contributing to a familial atmosphere characterized by
mutual respect and enjoyment. Under the direction of the Quality
and Performance Improvement Manager, the Quality and Patient
Relations Coordinator will provide coverage and support to the
Patient Relations Case Manager and the Quality Data Coordinator as
needed to ensure optimal department functioning. The Quality and
Patient Relations Coordinator provides excellent customer service
and reputation management and assists in reporting and data
analysis as needed. This is a casual role based at our corporate
office in Woodbury, MN. Casual is defined on an as needed basis for
coverage during busy times, projects and staff coverage as needed.
Primary duties: Supports the mission to continuously improve
Summit's quality of care by listening to patients, documenting and
investigating concerns, and partnering with department leaders to
proactively problem solve and meet patient needs and expectations.
Supports reputation management and serves as a liaison between
patients and the organization’s administration, staff and
physicians. Performs various processes of quality data collection
including data exports, imports, and audits, input of patient
reported outcome surveys, general maintenance of systems, and other
data collection processes relevant to quality reporting, analysis
and trending. Partners with Quality and Performance Improvement
Manager to prepare reports, extract and analyze data to show trends
over time, and prepare other materials for presentation to various
audiences. Some time spent working and interacting with employees
in clinic, therapy and surgery center setting. Summit's hiring
range for this position is $27.47 to $34.34 per hour. The hired
candidate may be eligible to receive additional compensation in the
form of bonuses, differentials and/or deferred compensation. In
addition to our base salary, we offer a comprehensive total rewards
package that aligns with our vision of leading a healthy and active
lifestyle. This includes medical, dental, vision, disability, life
insurance, paid time off and 401(k)/profit sharing retirement plan.
If you are hired at Summit, your final base salary compensation
will be determined based on factors such as skills, education,
experience, and internal equity. Summit Orthopedics provides the
Twin Cities, Greater Minnesota and Western Wisconsin with the full
spectrum of orthopedic care including sub-specialty clinics,
walk-in care at our Orthopedic Urgent Care clinics, imaging,
bracing, therapy, surgery, and post-surgical stays at our Care
Suites. Our expert team of physicians, surgeons, physician
assistants, certified athletic trainers and therapists are part of
the 1100 employees who partner to provide quality care designed to
support a healthier, more active lifestyle. Summit Orthopedics is
committed to providing equal opportunity to all employees and
applicants for employment in accordance with all applicable laws
and regulations of federal, state and local governing boards and/or
agencies.
Keywords: Summit Orthopedics, Blaine , Quality and Patient Relations Coordinator (casual), Healthcare , Woodbury, Minnesota
