Quality Assurance Associate I - Located in Waseca, MN
Company: Mediacom Communications Corporation
Location: Morristown
Posted on: May 3, 2024
Job Description:
Located in Waseca, MN Position: Quality Assurance Associate I
Who we are: Since 1995, Mediacom Communications has become a
coast-to-coast presence with operations in 22 states and a team
exceeding 4,000 people with the mission of bridging the digital
divide between America's major cities and America's smaller
regions. The services we offer-faster, more reliable internet
service; expanded, free digital and HD TV choices; and superior
technology in home security and phone service-are a direct result
of our powerful culture of growth and innovation. As we continue to
grow, so do our career opportunities. We aim to be at the forefront
in delivering easy-to-use, high-tech entertainment, communications,
and internet products to the communities we serve. To achieve this,
Mediacom Communications seeks talented professionals to partner
with us in meeting these challenges and realizing what we can
imagine. Take that next step toward your future and join our
growing team! Position Overview: Under General supervision and
direction, performs duties relating to Quality Assurance, including
but not limited to reviewing accounts from various systems to
validate and escalate points for technical, billing and quality
control. Company Benefits: Along with that rewarding feeling,
you'll be given the Power to Succeed in your career while enjoying
ongoing training and a generous benefits package designed to be
flexible and relevant to your needs. You'll find all sorts of
advantages to joining the Mediacom team including:
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Employee discounts on Mediacom services, where available. In
areas where Mediacom services are not available, a reimbursement of
internet/cable services are provided !
- Education Enrichment up to $5,000 per year for qualified
employees!
- Employee Wellness Program! Position Responsibilities:
- Research and resolve escalations (CATS) in the Customer Service
Department relating to payment issues and equipment issues.
- Review billing system orders and queries to identify errors
made during order entries, correcting what is needed.
- Responsible for responding to all correspondences, correcting
undeliverable mail and paperwork research.
- Monitor and work any pending research requests within the
designated timeline.
- Cover front counter for vacations on designated rotation by
travelling when needed to cover other office locations to fill
in.
- Other duties may come as assigned.
- Pick up mail from the post office and sort the mail depending
on who its assigned.
- Audit Courtesy and Employee Accounts for accuracy. Position
Requirements:
- High school diploma or GED required.
- Experience in complex billing and reporting systems is a
plus.
- Previous experience with Customer service preferred.
- Basic knowledge and understanding of Mediacom products and
services offered.
- Basic knowledge of various departments and their
functions.
- Basic knowledge of computers and standard office machines and
Microsoft office programs.
- Good verbal and written communications.
- Cash Handling preferred. Get to know us: Mediacom
Communications is known by our Mediacom brands, including: Xtream
TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream
Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business
and OnMedia. When you join Mediacom, you are joining a powerful
team of more than 4,000 individuals working together to serve more
than 1.55 million customers in 22 states and connecting them to
what matters most. Our Awards: Mediacom is proud to have received
the following recognitions: 2023 Best Managed Companies, 2022 Best
Managed Companies, 2021 Best Managed Companies, 2019 Best Company
for Women to Work, 2017 Best Company for People of Color and Women
to Work, Content & Connectivity Human Resources (C2HR)'s 2021
Social Impact Award. Who you are matters here: Mediacom
Communications is committed to Equal Employment Opportunity (EEO)
for all employees and applicants for employment. Mediacom
Communications prohibits discrimination and harassment based on
race, color, religion, national origin, sex, gender identity,
sexual orientation, pregnancy, military status, marital status,
status as a parent, age, disability (physical or mental), family
medical history or genetic information, reprisal for participation
in protected EEO activity, or any other protected characteristic as
outlined by federal, state, or local laws. These protections extend
to all employment policies, practices, and actions, including, but
not limited to, recruitment and hiring; job assignments;
performance management; rewards; promotions; training and
development; reassignments; discipline; and separations.
Disclaimer: When making a job offer, we consider several factors in
our determination, such as years of related work experience;
relevant skills and qualifications; education level; and
certifications/licenses. Mediacom is an EOE including
Disability/Vets. #LI-Onsite
Keywords: Mediacom Communications Corporation, Blaine , Quality Assurance Associate I - Located in Waseca, MN, Other , Morristown, Minnesota
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