Product Support Representative III
Company: Disability Solutions
Location: Saint Paul
Posted on: May 3, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : General
Equivalency Diploma Travel Percentage : 0%Job DescriptionThe world
of finance moves fast. At FIS, we're faster. Our teams are
empowered to learn, grow, and make an impact-in their careers and
communities. We deliver innovation that advances the way the world
pays, banks and invests. If you want to grow personally and
professionally, we'd like to know: Are you FIS?--About the Role:
You will utilize your expertise in the business of banking. Our
most successful team members have extensive banking background and
understand how banks serve their customers. This includes
understanding how a bank thinks about the products and services
offered, to how the bank manages operations and delivers a unique
customer experience across the customer's life cycle.About the
Team:The Client Support team is a highly collaborative organization
that works together to help our clients be successful. Our team is
comprised of experienced bankers that not only understand how to
use our software, but how it applies to the business of banking. We
are focused on handling client issues, resolving with urgency any
errors they encounter. Most of our time is spent helping clients
with their inquiries; helping them to better understand how to use
our software so that they can best serve their customers.What you
will be doing:Handling customer inquiries and resolving support
issues such as:
- Financial transactions
- Operational controls
- Operational compliance
- Statements and notices
- Provide expert, in-depth product support to the customer.
- Recreating client issues in FIS test environments to provide
the best solution to the reported problem.
- Anticipate next steps in what the client is trying to
accomplish by asking probing questions.
- Troubleshoot problems with software applications and recommend
corrective action.
- Document customer information and recurring issues to support
product quality programs and product development.What you will
need:
- The ability to work independently and be a self-starter
- Excellent communication skills (written and verbal)
- Strong problem-solving, and research skills. Ability to
anticipate next steps.
- Strong analytical skills; Resourceful in researching and
testing - ability to go beyond what is found in the manual.
- Client-focused. Always put yourself in the shoes of the client
to understand how a situation is impacting them.
- Strong relationship building skills - both with the clients we
serve and internal FIS groups in order to achieve our goal of
providing excellent service to our clients.A bonus if you
have:Experience with the HORIZON core banking system (preferred but
not required)What we offer you:At FIS, we hire the best. In return,
you receive exceptional benefits including:
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefitsPrivacy StatementFIS is
committed to protecting the privacy and security of all personal
information that we process in order to provide services to our
clients. For specific information on how FIS protects personal
information online, please see the Online Privacy Notice.EEOC
StatementFIS is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available
here supplement document available hereFor positions located in the
US, the following conditions apply. If you are made a conditional
offer of employment, you will be required to undergo a drug test.
ADA Disclaimer: In developing this job description care was taken
to include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Blaine , Product Support Representative III, Other , Saint Paul, Minnesota
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