Manager, HR Service Center
Company: ICU Medical
Location: Minneapolis
Posted on: April 28, 2024
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Job Description:
Position Summary *The Manager, HR Service Center will oversee
and lead a dynamic team of HR Shared Services professionals
responsible for maintaining HRIS system data and executing HR
back-office processes. This role will be pivotal in driving service
excellence within the HR Shared Services team, with a strong
emphasis on continuous improvement initiatives. Reporting to the
Sr. Manager, HR Operations, this position will ensure adherence to
policies and standards in day-to-day operations. This position
entails being a hands-on manager, where the individual is expected
to fulfill their designated duties while overseeing a team.
Essential Duties & Responsibilities: * Lead, mentor, and empower
the HR Shared Services team, fostering their professional growth
and development while nurturing a collaborative high-performance
culture. Prioritize results, accountability, business acumen,
critical thinking, and data integrity. * Ensure the HR Shared
Services team delivers exceptional customer service, emphasizing
timely and effective support. * Act as an escalation point for the
Shared Services team, identifying root causes of issues and
implementing effective resolutions. * Collaborate closely with HR
business partners, HRIS, and other Centers of Excellence to develop
and continuously enhance processes and programs. * Utilize
technical knowledge to troubleshoot HR systems, including HRIS
platforms such as Oracle, ADP, or Workday, ensuring data integrity
and system efficiency. * Manage and support HR processes including
onboarding, offboarding, organizational changes, data entry, and
associated procedures. * Lead process improvements aligned with HR
strategy by identifying, mapping, project managing, and
implementing changes while standardizing and automating processes.
* Advocate for process documentation and training initiatives,
ensuring alignment of business processes with system functionality
and best practices. Develop comprehensive documentation, training
aids, and facilitate training sessions as needed. * Develop and
monitor key performance indicators (KPIs) for the HR Shared
Services team, tracking metrics to drive performance improvements.
* Cultivate strong relationships with stakeholders across the
organization, actively soliciting and incorporating user feedback
into process enhancements. * Collaborate with HR Business Partners
to gather and integrate field input into the service delivery
model. * Own the SharePoint site used by employees to access HR
information, ensuring it serves as a comprehensive and
user-friendly resource. Develop and maintain the site to provide
valuable HR-related content and resources. * Foster relationships
with Global HR teams to enhance communication, streamline
processes, and identify efficiencies across regions. Knowledge,
Skills & Qualifications: * Experience in working in a global HR
environment a plus. * Highly organized and detail-oriented, with
strong problem-solving skills and ability to identify root causes
and implement effective solutions. * Demonstrated technical
proficiency with the ability to communicate complex concepts in
accessible terms for business stakeholders. * Experience in
SharePoint site ownership and development, including knowledge of
SharePoint best practices and ability to design and maintain a
user-friendly interface. * Excellent oral and written communication
skills, including technical writing and presentation development. *
Strong teamwork and interpersonal skills, with the ability to
communicate effectively across all levels of management and
end-user groups. * Ability to thrive in a hands-on environment,
utilizing a consultative approach to navigate complex requirements
and deliver comprehensive solutions. *Education and
Experience:****__ * Bachelor's degree in human resources, business
administration, or related field. * 7 years of progressive
experience in US Corporate Human Resources. * Proven experience in
effectively leading and managing teams, fostering a collaborative
and high-performance culture. * Proficiency with HRIS systems,
experience with Oracle, ADP, or Workday preferred * *Minimum
Qualifications: - Must be at least 18 years of age Travel
Requirements: - Typically requires travel less than 5% of the time
_Physical Requirements and Work Environment: _ - This is largely a
sedentary role. - This job operates in a professional office
environment and routinely uses standard office equipment. .This
role is based remotely; the incumbent may be remote in any state
other than Colorado; California; Connecticut; Montana, Maine or New
York. ICU Medical is an Affirmative Action and Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, or protected veteran
status and will not be discriminated against on the basis of
disability. Title: Manager, HR Service Center Location: MN-Plymouth
Requisition ID: 24300316
Keywords: ICU Medical, Blaine , Manager, HR Service Center, Human Resources , Minneapolis, Minnesota
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